Personalised Support Services CMMS

Trusted Asset Management Services

Our team deliver personalised support.

A team of highly-experienced consultants paired with an outstanding standard of service is our commitment to delivering a quality computerised maintenance management system (CMMS). We specialise in customising the products to your specific needs and requirements, offering ongoing, personalised support services.

Our Asset Management Approach

Expert Review

The first step in mapping the road to a healthy Computerised Maintenance Management System (CMMS) is to understand the specific requirements necessary to fulfil the business or organisation’s asset and maintenance management procedures.

A review process allows our consultants to analyse the client’s use of the CMMS and ensure the system is configured to best match the client’s workflows, processes and requirements.

We understand how crucial it is to recognise the CMMS as a component of a complete system by deconstructing and recalibrating a more efficient process.

The MCGlobal Solutions team are able to relate to administrators of the system and the service people, giving our consultants a superior insight into all aspects of the industry.

Our highly-experienced consultants will diagnose issues and recommend best practice solutions to better manage and operate systems, unlocking the full potential of your CMMS.

Our Review Asset Management Services

Data analysis
Systems analysis
Process review
Equipment maintenance analysis
Best practice solutions

Strategic Planning

Following the review analysis of a client’s current situation, using industry best practices and real-world experience, our expert consultants will put together a recommended plan.

This will suggest implementing, streamlining, improving or rectifying the current situation to ensure optimum system usage and to maximise the benefits of using our CMMS products.

Our commitment is to quality of process and attention to detail to ensure a tailored solution is implemented, helping to meet your business or organisational challenges.

MCGlobal Solutions’ systematic approach involves a multi-layered implementation strategy alongside realistic project plan timelines.

Our Planning Asset Management Services

Identification of equipment maintenance needs
Labour usage and material requirements planning
Identification of system and naming protocols
Implementation roll-out process planning

Professional Implementation

By partnering with you at every stage, whether your organisation is large or small, our team of approachable and highly-experienced implementation consultants will ensure your implementation is done professionally and on time.

Through the many years of experience both in the world of software and the world of maintenance, our consultants implement a systematic and staged roll-out of the system determined by a client’s requirements.

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Our Implementation Asset Management Services

On-site/off-site implementation
Data gathering and upload
Collaborating with key planners
Monitor deficiencies and bottlenecks
Periodic testing of implementation

Tailored Training

Partnering with us, you will receive tailored training specific to the user’s role and responsibilities. This will allow your staff to quickly adapt to the features and capabilities of our CMMS system.

These resources equip your team with the necessary information to aid the successful implementation of MCGlobal Solutions into your organisation, including (but not limited to):

Sourcing compiling and cleansing data suitable for importation
Presenting asset hierarchy for maximum output
Tailoring a workflow process conducive to the ease of operation
Creation of efficient Work Orders
Creating suitable preventative maintenance schedules
Details of available labour and scheduling standards and process

We offer a complete range of CMMS training options to suit your business, staff and location.

Our Range CMMS Training Options

Classroom Training Sessions

Our custom training classes are ideal for organisations with a large number of employees to train, or if you have specific training needs.

Web-Based Training

Maintenance staff can log in and participate in a live, online training session with one of our Implementation Consultants.

Onsite Training At Client Premises

An MC Global Implementation Consultant can perform customised training for your maintenance staff at your premises.

Onsite Training At MC Global

You can send groups of maintenance staff to attend MC Global’s training centre located in Brisbane, Queensland.

Personalised Support Services

It’s important for any business or organisation not to overlook the ongoing maintenance and support of your CMMS systems.

With the continual advancements in asset and maintenance best-practice and technology solutions, our industry-leading technical support ensures facility maintenance management systems are running as efficiently as possible.

An MCGlobal Solutions Consultant will work with the system administrator and other staff to systematically work through the various modules within the CMMS and examine the current workflow process.

The expertise gained carrying out numerous implementations and health checks with a wide variety of industries and clients, allows our consultants to methodically and efficiently identify where ongoing improvements can be made.

Our Personalised Support Benefits

No offshore “call centre” support contract
Personal, friendly, professional technical support
Custom reports
Data imports
Database management

The system is flexible, and very easy to implement and learn. It’s given us a more effective process for communicating with maintenance teams in real time, and the cost benefits are significant. Most importantly for our company, the Support Team and Implementation Consultants are always able to find solutions to suit us and our project needs.

Rafael VincenteSiemens Portugal

We needed more flexibility and better access than our current system was providing. MCGlobal’s installation of Maintenance Connection’s cloud-based system gave us just that and the results have been outstanding. Not only has it delivered significant cost benefits, but it had also allowed us to standardise the way we manage our assets and processes across the country. Implementing the new system was incredibly easy and efficient even at multiple production sites throughout Australia. MCGlobal Soluiton continues to exceed our expectations.

Stephen JohnstonNational GM - Reliability & Asset Management | News Corp Australia

In MCGlobal Solutions, we have found the perfect partner. The regional technical and implementation support has been first-class and the relationships formed with our Super User Team are a critical foundation for sustainability and continued development towards a Best Practice Asset Management model.

Hugh Fitzpatrick Supply Chain Project Manager | Devro

We chose MCGlobal Solutions because of Maintenance Connection’s advanced functional performance – it’s the perfect package for our diverse property portfolio. We’ve found this CMMS to have a higher level of functional performance than its competitors. It’s extremely easy to use at all access levels, and the support and service have been outstanding. MC Global Solutions’ ability to partner with our business throughout all phases of the implementation has been exceptional.

SteveVoyages Hotel and Resorts

We wanted a system that was flexible in configuration with the ability to grow as our requirements did. MCGlobal Solution was the answer. It’s not often an IT solution that delivers 100% on what is promised – on time and on budget. Our plant, factory and general maintenance are now visible and manageable. This flexible solution from MC Global Solutions has future-proofed our investment

Michael NoltonMrs Macs Pty Ltd

MCGlobal Solutions provides OSD with a comprehensive Asset and Maintenance Management System which is accurate, intuitive and scalable as our business evolves.

Rene D’AthGeneral Manager Operations | OSD

It was refreshing to see the flexibility and pragmatism from MCGlobal Solutions who was willing to accommodate change and operate in an environment where we didn’t fully know what we wanted until we saw the system evolving.

Andy SpamerProject Manager | Woodside

Request a free consultation

If you are looking for a CMMS system, please complete the form and one of our experts will be in touch within 1-2 business days.

We will arrange a free consultation and demonstration to discuss your requirements and how we can assist.

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MCGlobal Solutions has an exceptional reputation with our clients for our ongoing support and customised training, while continuously delivering high-quality, innovative asset management and maintenance solutions – with proven results.

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