hospital facility managers

Healthcare and hospital facility managers must ensure their facilities are in optimal working condition so that patients can receive the best possible care. Maintaining a facility requires close attention and a big picture view to ensure staff are happy and patients are well looked after. Maintenance reports based on meaningful KPIs can better streamline this process, reduce stress and significantly improve the quality of operations.


The Challenge

Facility managers face a number of challenges in their role. Most challenging is the sheer amount of information needed to successfully manage and maintain assets in their medical facility.

Healthcare facility managers must understand the building’s design and also the equipment that is used within it (this includes both medical and non-medical equipment). This knowledge empowers them to make informed decisions on the purchase, installation and maintenance of such equipment, whilst working within a strict budget.


What KPI’s Do Hospital Facility Managers Need?

Key Performance Indicators (KPI’s) are used to measure the effectiveness of the maintenance management solution that directly impacts asset/equipment performance and total maintenance costs. The KPI’s to be set and monitored must work to achieve the following:

  • Increase asset life
  • Improve labour productivity
  • Reduce costly downtime
  • Minimise inventory investments, and
  • Lower the total cost of maintenance.

As each industry or facility differs in its requirements, KPI’s must be set to directly streamline the specific operations. Other operations may consider KPI’s such as:

  • Reduce the number of critical outstanding jobs
  • Reduce the number of scheduled jobs overdue
  • Improve labour utilisation and availability
  • Align costs and budget, or
  • Improve response times


Monitoring These KPIs

In order to better achieve these KPIs, there must be a working facilities management system in place to alert you about upcoming jobs. Facilities management systems use processes and software to assist organisations with managing their repair and maintenance programs from start to finish. This dashboard is customisable to effectively manage the specific requirements in terms of building, spaces, equipment, and occupants more effectively.

KPI dashboards make real-time information instantly available. They have the power to recognise and trigger notifications for tasks that require action and then automatically generate reports to be sent to specific people. A powerful CMMS can provide you with summary data, charts, graphs, customised lists, and the tools to automatically generate reports through predefined parameters.


Preventative Maintenance

One of the most effective ways to reduce reactive maintenance is to implement preventative maintenance. By setting a KPI of a certain number of preventive maintenance jobs per month, hospital facility managers are likely to experience:

  • Quantifiable cost savings
  • Improved output, and
  • Higher safety standards.


Maintenance Management KPI Reports

MC Global’s fully-integrated CMMS provides KPI reports on the following (and more):

  • Risk work orders – overdue
  • Delayed work orders
  • Audit reports
  • Work order assignments by labour
  • Work orders issued but not completed
  • Asset list by location
  • Asset list by classification
  • Labour cost report

Asset management software can prevent facilities managers from ordering unwanted supplies, doubling-up on orders, missing scheduled equipment maintenance and experiencing medicine shortages. Asset alerts reduce the delays experienced by patients and staff to improve the profitability of the facility and also ensure patient satisfaction.


Contact MC Global to Implement a Facility Management System

A facility management system will help your hospital facility managers better manage facilities, assets, contractors and work orders. This will improve efficiency, extend asset life and cut costs. Contact MC Global today or request a demo to see how our personalised healthcare asset management system can be smoothly integrated into your business processes.