Do you have a question? Just contact us and we’ll do our best to help.
What kind of Internet connection do I need?
The performance of our asset management software is partly determined by the speed of your Internet connection. As a minimum, you should connect to the Internet using a Cable-Modem, DSL-Modem, ISDN, or T1-T3 connection. If 56k dial-up modems are used, it is important to remember that the first time you use the software, you will be required to download large files, which will then be ‘cached’ to your computer (this will speed things up considerably the next time you use the software).
Can I use your asset management solutions without affecting my company’s network security?
Our products/services do not compromise network security.
Which browsers can I use with MC Global’s asset management solutions?
For the best functionality, we recommend that you use Internet Explorer 6.0 or later. Netscape is also supported. Whichever browser you use, make sure that you enable ‘cookies’. For more information about cookies and MC Global security, see our security statement.
Can I attach photos to my Assets and WO’s?
Yes, photos, videos, and other attachments can be uploaded to Assets and Work Orders.
Can Assets be displayed on a Map?
Yes, Maintenance Connection can be integrated to an existing client GIS database or simply linked to Google Maps.
Can tradies use the system on the go?
Yes, the mobile interface is designed for use by contractors or staff using a mobile phone or tablet device.
How can I find my parts in the field easily?
Using MC Express in the field allows access to the stock room information as well as Assets and Work Orders.
Where is the system Hosted?
We can host our customers systems on our UK or Australian AWS infrastructure.
Can Maintenance Connection be installed onsite?
Yes, Maintenance Connection can be hosted on a client’s servers or in MC Global Solutions AWS environment.
Is the system flexible enough to handle my business as it grows?
Yes, our system can be scaled to support a small number of users or thousands of users.
Is my data stored locally?
We currently have customers data stored in the UK or Australia but can host in other regions if required.
How often do you update your product?
Maintenance Connection is regularly updated with minor releases and major releases. Multiple updates are released each year.
How often do you save my system on the server?
The basic back up is performed daily, but much more frequent backup is possible based on the clients’ needs.
What is the pricing structure?
Maintenance Connection is sold based on user licenses, these can be desktop or mobile licenses.
Setup costs, training costs, support and service costs?
MC Global Solutions can provide a full range of services at an hourly rate. The services include the design, configuration, implementation, integration and support.
What support do you provide?
We can provide design, configuration, implementation, integration, training and software support.
Do you support Document Management?
Document Management systems (EDRMS) can be integrated with our Asset Management System
Do you use bar codes?
Yes, 2D and QR Codes are supported.
Can I use my mobile phone?
Yes, most smart phones and tablet computers with a HTML5 browser are supported.
What industries do you work with?
Maintenance Connection is very flexible and configurable. We work in most industries including Manufacturing, facility management, Energy, Healthcare and transport.
Do I have to pay support costs?
We provide an Annual Software Support agreement which is based on a percentage of the license cost. This support agreement includes software updates, upgrades, phone and email support for software issues.
Can I get additional training?
Yes, we can tailor training to the client’s specific needs.
Can someone look at my system and get it running better?
We offer a Health check to evaluate the current system and provide recommendations for improvements.
What countries can you provide service too?
We have customers in Australia, New Zealand, EU, UK, USA, Mexico, China and other regions.
Is the system configurable?
Yes, the system is very configurable and can deliver most functionality out of the box.
Does the system come with any reports or do I need something like Crystal Reports as well?
Yes, Maintenance Connection comes with over 300 reports as standard and most can be copied and tailored to suit your exact requirements.
Can the system automatically email work orders to my contractors?
Yes, Maintenance Connection has a powerful notification tool that can be configured with specific criteria so that emails can be sent to specific recipients automatically.
Do I need to purchase any extra modules like Purchasing or Inventory?
No. The purchasing and Inventory modules are included within the software. However, access to those (as well as other modules) is controlled through access groups so that only those members you wish to have access to those modules, do.
Is there an App for me to use on my phone or tablet?
Yes, MC Express is the mobile application that can be used on phones and tablets. Although MC Express has been designed primarily for use on mobile devices, there is no “App” to download and install. MC Express is accessed through an internet browser on the mobile device.
The work order screens seem to contain a lot of data fields. Is there a way for my office staff to submit job requests without needing heaps of training?
Yes, Maintenance Connection includes a simple application called Service Requester. Service Requester is a single screen application, accessed via a web browser and lets staff with little training submit a request, follow the progress of their request as well as be notified when it is completed.
Can I still access Maintenance Connection if I lose mobile signal?
With the standard desktop and MC Express, you must always have a mobile signal to maintain your connection. However, a separate off-line version is available if needed. The suitability of this should be discussed with the MC Global implementation consultant.
Am I able to attach photos and documents to Assets and Work Orders?
Yes. Images can be added to Work orders and individual Tasks which are them automatically linked to the associated Assets. Documents can be attached to Assets and Work Orders as individual miscellaneous Documents or from the Maintenance Connection document library.
How can I upload large quantities of data into the modules in Maintenance Connection?
Your implementation consultant can assist with populating the MC Import Template which will allow bulk uploads of supplied data to be quickly added to all modules. The most convenient method of supplying this data is in excel format.
Can I integrate other software programs with Maintenance Connection?
Yes. Our software developers are experienced with integrating a wide range of other software packages including accounting, purchasing, HR, GIS and vehicle management systems. We will fully scope the client’s requirements for the integration to ensure the process, costs and expectations are met.
How are recurring jobs created in Maintenance Connection?
Standard operating instructions are created in the Procedure module. The data contained in the Procedure will include Tasks, Labour, Materials, Tools and any other costs. These Procedures can be based on time intervals or operating hours. They are then added to a Preventative Maintenance schedule which will determine the length and date of the next service and also what Asset/s it is applied to.
How can I check the progress of Work Orders in the system?
Standard and customised Reports can be accessed by anyone with the appropriate Access Group rights. Reports can be created to display all current or Closed Work Orders, their current status, scheduled and due dates and any other details relevant to the enquiry. Reports are relatively easily configured by most people following basic training.