Want to hear a frightening statistic? According to most online reports, approximately 80% of all computerised maintenance management system (CMMS) implementations fail.

What are the reasons for CMMS implementation failure?

We believe it can be attributed to four main aspects:

1. poorly defined goals
2. lack of leadership buy-in,
3. deficient training, and
4. a non-intuitive user experience.

For more than 15 years MCGlobal Solutions has worked with customers on successful CMMS implementations. We address these challenges and focus our resources on ensuring customer success.

As a result, we’ve orchestrated hundreds of successful CMMS implementations—from large enterprises to smaller shops—and achieved a remarkably high overall customer satisfaction and project success rating.

So, what does a successful CMMS implementation look like?

And precisely how can your organisation ensure all the foundations are in place to achieve success?

Based on our experiences, we have defined ways to improve your team’s CMMS onboarding and implementation.

Three tips for a successful implementation

1. Partner with experienced, strategic maintenance consultants.

MCGlobal Solutions encourages the inclusion of high-level staff to help drive the defined outcomes, and the project managers must understand how the project aligns with the company’s business strategy.

As CMMS consultants, MCGlobal Solution will:

• Help you to establish an implementation plan and timeline which is required for implementation success.
• Work with your management team to evaluate current business processes
• Suggest improvements, if necessary
• Predict the impact of adopting a CMMS solution, and
• Determine how the software best fits into the mix.

As part of our implementation, we will work with business leaders to align your CMMS goals and advantages with existing operations. This will ensure adopting a CMMS will lead to improvements in efficiency, productivity and performance.

2. Commit to comprehensive and continual training.

There is nothing like upfront training and ongoing guidance to ensure your team becomes au fait with the full functionality of CMMS software. It also paves the way for better user adoption.

Ensure your CMMS’s upfront training is designed to educate employees on the benefits and uses of a CMMS; this should be across all departments. Involve your core maintenance team, along with key techs and vendors, by offering them the opportunity to get involved in comprehensive training resources.

Importantly, provide your teams with access to continued learning beyond the initial CMMS implementation.

This is imperative as:

• new employees join your company,
• system updates roll out, and
• your company will grow.

3. Choose a dedicated success team.

Don’t just think about the software.

CMMS technology can track and improve maintenance performance, however it isn’t always easy to implement. Investing in a company-wide CMMS initiative requires commitment, including a team dedicated to its successful execution and adoption.

It is necessary to go beyond software capabilities when evaluating CMMS software options.

Benefits of dedicating a team to the project:

Successful onboarding

Using data migration, we will help coordinate a smooth database transformation to ensure all assets and preventive maintenance systems (PMs) are configured and accurate. This can save your team the stress and confusion of importing pertinent data.

Excellent lines of communication

Between implementation and adoption, communication is critical. A common error in CMMS implementation is a lack of support between the maintenance team and the vendor, having a dedicated team helps overcome this.

Greater business impact

If planned, developed and managed correctly, a CMMS will bring about greater efficiencies in organisational operations. Define project goals, roles and milestones to make better decisions about maintenance operations.

Why our Customers win with successful CMMS implementations

MCGlobal Solutions helps our customers solve real business problems, and ultimately, we work to make your day-to-day operations and tasks as efficient as possible. The team are committed to building software solutions that solve your business challenges, and we work hand-in-hand with you to make it happen.

What the MCGlobal Solutions team provides:

• A highly experienced team who have consulted on many CMMS implementation projects across diverse industries
• Set-up of all assets, PMs and inventories are successfully loaded, configured and accurate
•  Training tailored to your user’s role and responsibilities. This will allow your staff to quickly adapt to the features and capabilities of the CMMS systems.
• Focus on customer-attuned feature development and any third-party integrations with your other software systems are proposed.