Voyages Indigenous Tourism Australia

Voyages Indigenous Tourism Australia is owned by the Indigenous Land Corporation and handles all tourism and resorts on their behalf.

Challenge

Voyages had implemented several EAM solutions previously but each has failed to deliver a solution to their problems.

Voyages needed a way to implement and roll-out a EAM solution that was easy to use, met statutory requirements for hotels and could provide management in the national head office a view into the daily operations of all hotels and resorts in the company portfolio.

Solution

A Maintenance Connection system was hosted in the MC Global Data Hub, this single database was setup to manage the maintenance of resorts across the country giving head office overall visibility of daily operations.

Because of the high hospitality turn-over rates, Voyages implemented a system that was easy to use, easy to learn and easy to update. The Service Requester would be used to input all maintenance requests into the system. With little to no training, the user-friendly system allowed new and existing staff to learn quickly and easily how to raise jobs at venues across the country.

To ensure statutory requirements for the hotels and resorts were met, work orders were setup and monitored to avoid backlogs and maintain the safety for staff and their guests.

Services Provided

  • Implementation
  • Training
  • Support

Solutions Implemented

  • MRO
  • Service Requester

Result

  • Full visibility of all major and regional sites configured on a single MC Global database hosted in the Data Hub in Sydney.
  • Roll-out and delivery of a complete EAM solution that was on time and under budget.
  • Implementation of a user friendly interface that is easy to learn, maintain and deliver all users the information required to effectively manage assets.
  • Standard reports and KPI’s that are easily configurable allowing for analysis of sites which were previously not possible.

We chose MC Global because of its advanced functional performance the perfect package for our diverse property portfolio.

John Stephenson - Group General Manager - Technical Services