MC Global has earned an exceptional reputation with our clients as a result of our ability to listen, offer ongoing support and training, and continuously deliver high-quality, scalable, and innovative asset management solutions.
Can I attach photos to my Assets and WO’s?
Yes, photos, videos, and other attachments can be uploaded to Assets and Work Orders.
Can Assets be displayed on a Map?
Yes, Maintenance Connection can be integrated to an existing client GIS database or simply linked to Google Maps.
Can tradies use the system on the go?
Yes, the mobile interface is designed for use by contractors or staff using a mobile phone or tablet device.
How can I find my parts in the field easily?
Using MC Express in the field allows access to the stock room information as well as Assets and Work Orders.
Where is the system Hosted?
We can host our customers systems on our UK or Australian AWS infrastructure.
Can Maintenance Connection be installed onsite?
Yes, Maintenance Connection can be hosted on a client’s servers or in MC Global Solutions AWS environment.
Is the system flexible enough to handle my business as it grows?
Yes, our system can be scaled to support a small number of users or thousands of users.
Is my data stored locally?
We currently have customers data stored in the UK or Australia but can host in other regions if required.
How often do you update your product?
Maintenance Connection is regularly updated with minor releases and major releases. Multiple updates are released each year.
How often do you save my system on the server?
The basic back up is performed daily, but much more frequent backup is possible based on the clients’ needs.
What is the pricing structure?
Maintenance Connection is sold based on user licenses, these can be desktop or mobile licenses.
Setup costs, training costs, support and service costs?
MC Global Solutions can provide a full range of services at an hourly rate. The services include the design, configuration, implementation, integration and support.
What support do you provide?
We can provide design, configuration, implementation, integration, training and software support.
Do you support Document Management?
Document Management can be integrated with our Asset Management System. Maintenance Connection has a standard integration with Meridians Engineering Document Management
Do you use bar codes?
Yes, 2D and QR Codes are supported.
Can I use my mobile phone?
Yes, most smart phones and tablet computers with a HTML5 browser are supported.
What industries do you work with?
Maintenance Connection is very flexible and configurable. We work in most industries including Manufacturing, facility management, utilities, Healthcare and transport.
Do I have to pay support costs?
We provide an Annual Support agreement which is based on a percentage of the license cost. This support agreement includes software updates, upgrade, phone and email support for software issues.
Can I get additional training?
Yes, we can tailor training to the clients specific needs.
Can someone look at my system and get it running better?
We offer a Health check to evaluate the current system and provide recommendations for improvements.
What countries can you provide service too?
We have customers in Australia, New Zealand, EU, UK, USA, Mexico, China and other regions.
Is the system configurable?
Yes, the system is very configurable and can deliver most functionality out of the box.